Privacy Policy

This policy explains what information Optima Worldwide Ltd ("BayBilt Pro," "we") collects, how we use it, and your choices. It covers our website and dashboard, and the shop websites we host. See also our Terms of Service.

1. Two kinds of information

• Shop owners' information (our customers): we decide how it's used, as described in this policy.
• Information shop websites collect from their visitors (for example, an estimate request): the shop decides how it's used, and we process it on the shop's behalf to deliver it to them. Each shop's website has its own privacy notice. Questions about those requests are best sent to the shop directly.

2. What we collect from shop owners

• Account information: name, email address, and password (stored only as a secure hash; we can't see it).
• Business information you provide: your shop's name, contact details, hours, services, certifications, story, links, logo, and photos.
• Billing information: your plan and payment history. Card details are handled by Stripe; we never receive your full card number.
• Usage and technical information: sign-in and activity records, AI usage, IP address, and browser information, used for security, support, and preventing abuse.

3. What shop websites collect from visitors

When someone uses a form on a shop's website, we collect what they enter (such as name, phone number, email, vehicle, insurance, preferred date, message, and photos they upload) and deliver it to that shop by email and in its dashboard. We don't use visitors' information for our own marketing and we don't sell it.

4. How we use information

• to build, host, and run your website and the dashboard;
• to generate website copy, images, and designs with AI from the business information you provide;
• to deliver leads, send account emails (such as confirmations, password resets, and billing notices), and provide support;
• to process payments, prevent fraud and abuse, and keep the Service secure;
• to understand and improve how the Service works, and to meet legal obligations.

5. Who we share it with

We share information only with service providers that help us run BayBilt Pro, under contracts that limit how they use it:

• hosting and content delivery (Vercel);
• database and file storage (Supabase);
• payments (Stripe);
• AI (OpenAI), which receives your business information and photos to generate your website. Under OpenAI's API terms, data sent through its API isn't used to train its models by default;
• background job processing (Inngest), email delivery, and stock photos (Pexels) when used.

We may also share information if the law requires it, to protect people's safety or our rights, or as part of a merger or sale of our business (with notice to you). We don't sell personal information and don't share it for cross-site advertising.

6. Cookies

We use one essential cookie to keep you signed in. We don't use advertising cookies or third-party tracking on our dashboard or on the shop websites we host. If a shop adds its own tools to its website, the shop is responsible for those.

7. How long we keep information

We keep account and website information while your account is active. After an account is closed, we delete or anonymize it within 90 days, except what we must keep for legal, tax, or security reasons (such as billing records). Leads are kept for the shop until it deletes them or closes its account.

8. Security

We use encryption in transit, hashed passwords, access controls, and providers with strong security practices. No system is perfectly secure; if a breach affects your information, we'll notify you as the law requires.

9. Your choices and rights

You can update most information in your dashboard. You can ask us to access, correct, export, or delete your personal information by contacting us below; we'll respond within 30 days and may need to confirm your identity. Depending on where you live, you may have additional rights under state privacy laws, and we won't treat you differently for using them. If you're a visitor to a shop's website, contact that shop first; we'll help them respond.

We don't collect biometric information (such as face geometry or fingerprints). The images our AI creates are designed not to include identifiable people.

10. Children

BayBilt Pro is for businesses and isn't directed to children under 13. We don't knowingly collect their information.

11. Changes

If we make material changes to this policy, we'll notify shop owners by email or in the dashboard before they take effect and update the date above.

12. Contact

Optima Worldwide Ltd
524 W State St, Suite E, Geneva, IL 60134
info@optimaworldwide.com